Case Title: The Quiet Contributor
Background
You have just been promoted to a team lead position in a small team of backend developers. One of your team members, Sophie, is a quiet but reliable senior developer who rarely speaks up in meetings but always delivers high-quality work.
The Situation
Recently, Sophie requested a one-on-one with you. In the meeting, she shares that she’s been feeling isolated and not sure where the team is going. She mentions that she doesn’t receive any feedback and feels there’s no real technical exchange or learning happening across the team.
Your Goal
Talk with Sophie, understand her concerns in depth, and propose steps that would support her and improve team collaboration. Show initiative, empathy, and leadership by proposing sustainable actions.
Hint
Don’t jump into solutions immediately—listen, acknowledge, and then lead.